Forms of Payment
Potted accepts Visa, Mastercard and American Express.
What’s our policy?
We will happily accept returns on all purchases with either a store credit or exchange within 10 days from delivery date. Items must be returned in their original condition with the original packing , tags, etc. with a copy of the purchase receipt. Shipping costs from Potted are not refundable. Cost for a return shipment is the responsibility of the customer unless otherwise stated.
How do I do a return?
Email us at firstname.lastname@example.org with the information of the item(s) to be returned and the reason for the return. You will receive an email from Potted within 7 days of your request with instructions. If you received a gift from the Pottedstore website, your gift will be refunded for a store credit.
We pack and inspect our merchandise carefully to insure a safe delivery. If however damage does occur, please contact us immediately via email at email@example.com within 5 days of receipt to arrange for a replacement. UPS and FedEx usually require an inspection in the event of damage, so please hold on to all packing materials and the damaged item until damage assessment is resolved. Please, inspect all deliveries carefully upon arrival.
Currently, we are shipping to addresses within the Continental USA only. All orders are shipped either UPS ground or FedEx ground (which averages 4 to 5 business days) unless other arrangements have been made. In stock orders typically ship within 48 hours. If we cannot ship within 48 hours we will inform you with new shipment date via email. Custom orders and drop ship items have a longer lead time and specifics are noted in the item description. Shipping charges are based on purchase amounts unless otherwise noted in the product description.
01 to 50.00= $9.95
50.01 to $75.00 = $11.95
75.01 to 100.00= $16.95
100.01 to 150.00= $19.95
150.00 and over= 13.50% of cost
If you want faster shipping, please contact us at 323-665-3801 and we will provide you with expedited shipping options.
Tracking an order
An email will be sent to you confirming shipment with tracking information.
At Potted, we recycle shipping materials in an effort to reduce waste.
Once an order is processed and packaged a 15% cancellation fee will be incurred. The charge is effective once an order is processed and the manufacturer is notified. If an item is out of stock, you will be notified via email and the shipment will not be backordered unless approved by you, the customer. We cannot be held responsible for any errors or delays by the manufacturer. We work consciencously to make sure our customers receive the best possible customer service available.
California sales tax will be added to your order if we are shippping within California.
The POTTED website features secured payments and is hosted on a server featuring SSL (secure socket layer). SSL is a protocol that allows a web browser and a web server to communicate securely by encrypting all information sent.